Mobilink Call and SMS Block Service (FAQs)
Q1. How can I subscribe to “Call & SMS Block” service via SMS?
To subscribe to “Call & SMS Block” service via SMS, simply send “act ics ” to 420
Q2. How can I subscribe to “Call & SMS Block” service via IVR?
To subscribe to “Call & SMS Block” service via IVR, simply dial 420 and after selecting the language, opt for first option and then press 1.
Q3. How can I unsubscribe “Call & SMS Block” service via SMS?
To unsubscribe to “Call & SMS Block” service via SMS, simply send “deact ics”to 420Q4. How can I unsubscribe to “Call & SMS Block” service via IVR?
To unsubscribe to “Call & SMS Block” service via IVR, simply dial 420 and after selecting the language, opt for first option and then press 2
Q5. How can I add number in blacklist via SMS?
To add number in black list via SMS, simply send “Add nb <03xxxxxxxxx>” to 420
Q6. How can I add number in blacklist via IVR?
To add number in blacklist via IVR, after selecting the language, follow the below given steps:
Press 2to manage ICS service
- Again press 2 to get in Number Management menu
- then to add number press 1
- to add number in black list press 2, and follow the instructions.
Q7. How can I add number in whitelist via SMS?
To add number in whitelist via SMS, simply send “add wb <03xxxxxxxxx>” to 420
Q8. How can I add number in whitelist via IVR?
To add number in whitelist via IVR, after selecting the language, follow the below given steps:
Press 2to manage ICS service
- Again press 2 to get in Number Management
- then to add number press 1
- to add number in whitelist press 1,and follow the instructions.
Q9. How can I block the last incoming call via SMS?
To block the last incoming call via SMS, simply send “last block” to 420
Q10. How can I block the last incoming call via IVR?
To add number in whitelist via IVR, after selecting the language, follow the below given steps:
- Press 2to manage ICS service
- Again press 3 to block the last call
Q11. How many numbers can be added in one list?
20 numbers can be added in each list.
Q12. If the same MSISDN is added in both lists then will it be counted twice?
Yes
Q13. How can I delete a number via SMS?
To delete a number via SMS, simply send “del<03xxxxxxxxx>”to 420
Q14. How can I delete a number viaIVR?
To delete a number via IVR, after selecting the language, follow the below given steps:
- Press 2to manage ICS service
- Again press 2 to get in Number Management Menu
- Then to delete number press 2 and follow the instructions.
Q15. Is it necessary to activate the blacklist for screening incoming calls that are in blacklist?
Yes, it is necessary else blacklist will not block the calls.
Q16. Is it necessary to activate the whitelist for allowing only whitelisted calls to get through your number?
Yes, it is necessary
Q17. What is Screening Mode management?
With screening mode you can switch between following modes as per your choice:
- Allow ALL (by activating this mode all calls/SMS from all numbers will be allowed)
- Reject All (by activating this mode all calls/SMS from all numbers will be rejected)
- Activate Blacklist (by activating this mode calls/SMS from black listed numbers will be blocked)
- Activate Whitelist (by activating this mode only whitelisted numbers will be able to make calls/SMS)
This facilitates you and you donot need to add and delete the number every time in Black and Whitelist, instead lists are maintained and you only have to activate the desired mode.
Q18. What is Number management?
With number mode you can do the following:
- Add a number in blacklist
- Add a number in whitelist
- Delete a number in blacklist
- Delete a number in blacklist
- Query a number and find out the status of the number if it is any of the lists or not
Q19. How can I query a number via SMS?
To query a number via SMS, simply send “enq<03xxxxxxxxx>”to 420
Q20. How can I query a number via IVR?
To query a number via IVR, after selecting the language, follow the below given steps:
- Press 2to manage ICS service
- Again press 2 to get in Number Management menu
- Then press 3 and follow the instructions
Q21. What is “Allow All”?
“”Allow All” mode allows all the incoming calls/SMS irrespective of white/Black lists will be allowed
Q22. What is “Reject All”?
“”Reject All” mode rejects all the incoming calls irrespective of white/Black lists will be rejected
Q23. SMS commands are case- sensitive?
No, SMS commands are not case-sensitive.
Q24. What are SMS Charges?
PKR 1+tax/SMS
Q25. What are IVR Charges?
PKR 0, as an introductory offer after which Rs.2+tax per minute will apply
Q26. What are monthly subscription charges?
Monthly subscription charges are Rs 14.99+tax/month
