Showing posts with label FAQs. Show all posts
Showing posts with label FAQs. Show all posts

Saturday, 19 July 2014

FAQs and Terms and conditions of Mobilink Drama channel




FAQs of Mobilink Drama Channel
Q1. What is Mobilink Drama Channel service?
Mobilink Drama Channel is a portal from where you can listen to entertaining audio drama series on demand specifically made for mobile users by just dialling in from your mobile. Every week, you will get to listen to new episodes of your favourite drama.
Q2. Who can use the service?
All Mobilink users, with an active SIM connection can use the service.
Q3. How can I use the Mobilink Drama Channel?
Dial 7676 to listen to all the dramas in the Mobilink Drama Channel.
Q4. What sort of features can I use on the Mobilink Drama Channel?
You can listen to latest episodes along with all the previous episodes of the live drama, its title song and participate in related polls.
Q5. Can I access a drama episode directly?
Yes, you can select the episode number directly by selecting option number 3 from the main menu and
pressing the required episode number.
Terms and Conditions of Mobilink Drama Channel
  • PREPAID – For AJK / FATA / Gilgit Baltistan / Islamabad / Balouchistan regions, please visit here for Prepaid Tariff details of this offer/ package
  • POSTPAID – For AJK / FATA / Gilgit Baltistan / Islamabad / Balouchistan regions, 18.5% FED on usage. For rest of Pakistan 19.5% FED applies
  • All Recharges (Prepaid / Postpaid) – 14% withholding tax applies on all types of recharges.

Friday, 3 January 2014

Telenor Sim Lagao Offer FAQs




Telenor Sim Lagao Offer (FAQs)

The Detail FAQs of this offer are as under:-
  • Who will qualify for this campaign?
    Subscribers who have not used their Telenor SIMs since 10th November, 2103 are eligible for this campaign.
    Subscribers who have subscribed for SIM Lagao on or before 11th September, 2013 (and have not used Telenor SIM since 10th November, 2013) will again become eligible for the campaign
  • How do I check if I am eligible for this campaign?
    Send an SMS containing "FREE" to 2222 or call IVR 2222 to check if you are eligible for this campaign.
  • How do I get Free minutes, Free SMS and Free Internet?
    By calling IVR 2222 or sending an SMS containing "FREE" to 2222, Talkshawk subscribers will receive 1000 Free Telenor Minutes+ 1000 Free SMS + 200 MB Internet.
  • How do Free minutes work?
    Free minutes will be counted on per minute pulse and is not dependent on the package pulse. Which means If subscriber on 'TalkShawk har second' makes 1 second call it will be counted as 1 complete free minute. Also if subscriber on 'TalkShawk 30 second' makes 20 second call it will be counted as 1 free minute.
  • What happens if I subscribe to SMS bundling option?
    The SMS' purchased will be added to the already FREE SMS' provided
  • What happens if I subscribe to Voice bundling option?
    The Minutes purchased will be added to the already FREE Minutes' provided
  • What happens if I subscribe to Internet bundling option?
    The Internet purchased will be added to the already FREE Internet' provided
  • What will happen to the validity of Free Minutes/SMS/Internet if I subscribe to Voice/SMS/Internet bundling option?
    The validity will be independant and not affect other bundle validities
  • How can customer check Free minutes, Free SMS & Free Internet Account information?
    Free minutes can be checked through USSD *222#
    Free SMS balance can be checked through USSD *111#
    Free Internet balance can be checked through USSD *999#
    Charges: 20 paisa + tax
  • How do I see how much I have spent to be eligibile for extra free minutes?
    You can check how much you have accumulated through USSD *500#
  • Can Free minutes be used for making calls to other mobile operators or PTCL?
  • No, free minutes can only be used for making Telenor to Telenor calls only.
  • Can Free SMS be used for other local mobile operators?
    Yes
  • Can we migrate to other packages?
    When a subscriber migrates to any new package his/her free minutes, SMS and Internet will be confiscated.
  • What is the process of getting a SIM replacement?
    If the qualifying customers have lost/damaged their SIM they can get a replacement SIM free of cost (Only once) from any Telenor Sales and Service Centre or Franchise during the duration of this campaign
Other links to this offer:-
Telenor Sim Lagao Offer November 2013

Friday, 27 December 2013

Mobilink Voiler FAQs




Mobilink Voiler (FAQs)
FAQs about Moibilink Voiler are as under:-
Q1.What is Mobilink Voiler?
Mobilink Voiler is Pakistan’s first voice-based social networking service where users can follow their favourite celebrities as well as friends & family by listening to their voice messages and leaving voice replies.
Q2.How can we subscribe to Mobilink Voiler?
You can subscribe to Mobilink Voiler by sending “SUB” to 7060 or dialing 7060 IVR and pressing 1.
Q3.How do I switch categories in Mobilink Voiler IVR?
If you want to switch categories you can press * at any stage to go back to the main menu of Mobilink
Voiler.
Q4.What if I want to go one step back at any stage in Mobilink Voiler IVR?
If you want to go one step back at any stage in Mobilink Voiler IVR you can press “0” to go back to the previous menu.
Q5.How can we search for a specific celebrity?
You can send SearchCelebrity Name to 7060 to search the ID of your favorite celebrity.
Q6.How do we listen to a specific celebrity of our choice?
You can listen to a specific celebrity by dialing the Voiler ID of the celebrity
Q7.How can we follow a certain Voiler?
You can follow any Voiler by sending followVoiler ID to 7060. You can also follow a Voiler in “Be a Voiler section” by dialing 7060 IVR. When the system prompts you enter the ID of the Voiler.
Q8.How do I un-follow a certain Voiler?
You can un-follow any Voiler by sending unfollowVoiler ID to 7060. You can also un-follow a Voiler in “Be a Voiler section” by dialing 7060 IVR. When the system prompts you enter the ID of the Voiler.
Q9.What do I do if a Voil is inappropriate?
You can mark the Voil as abusive. This option comes after the Voil is played.

“Star Kahani”

Q10.What is Star Kahani?
In Star Kahani, you can listen to interesting stories narrated by your favourite celebrities.
Q11.How do I listen to a Voil by my favourite star?
If your favorite star is already in your follow list, you will receive a notification every time the celebrity records a message.
Q12.What if I want to reply to a Star Kahani?
Yes you can reply to a Star Kahani by simply following the options given after Star Kahani.

“Ek Din Star Kay Saath”

Q13.What is Ek Din Star Kay Saath about?
Ek Din Star Kay Saath is a quiz game where you have to answer a set of simple questions about your favourite celebrity to win a chance to spend some exclusive time with them. The subscriber with maximum correct answers will be the winner.
Q14.How do I play Ek Din Star Kay Saath quiz?
Simply send a blank sms to 7061 to select your favorite celebrity for quiz.

“Gao Meray Saath”

Q15.What is Gao Meray Saath?
Gao Meray Saath is another exciting segment of Mobilink Voiler where users can showcase their singing abilities and get a chance to sing alongside the top musicians of Pakistani music industry or spend some exclusive time with them.
Q16.How can I enter this segment?
Dial 7063 and choose your favorite celebrity & campaign for which you will be participating.
Q17.How do I record a song for my favourite musician?
Dial 7063 and choose your favorite celebrity. Once you select the celebrity, the system will give you the option to record a song after the beep.

Other links to this offer:-
Mobilink Voiler Service
Mobilink Voiler Terms and Conditions

 

Monday, 25 November 2013

Mobilink Call and SMS Block Service




Mobilink Call and SMS Block Service
Mobilink brings you another service named”Call and Sms Block Service”. Now with Mobilink’s Call & SMS Block service customers can block unwanted calls and SMS.
How To Subscribe
  • To subscribe to Call & SMS Block service via SMS, simply send “act ics ” to 420
  • To subscribe to Call & SMS Block service via IVR, simply dial 420 and follow the instructions
How To Un-subscribe

  • To un-subscribe ICS service, SMS “DEACT ICS” to 420
  • To un-subscribe to “Call & SMS Block” service via IVR, simply dial 420 and after selecting the language, opt for first option and then press 2
Charges:
Prepaid
SMS: Rs.1.0 +tax per SMS
IVR: Rs. 2.0 +tax per minute
Subscription: Rs. 0.5+tax per day
Postpaid
SMS: Rs.1.0 +tax per SMS
IVR: Rs. 2.0 +tax per minute
Subscription: Rs. 14.99 +tax per month

Other Link to this offer:

Mobilink Call and SMS Block Service (FAQs)




Mobilink Call and SMS Block Service (FAQs)
Q1. How can I subscribe to “Call & SMS Block” service via SMS?
To subscribe to “Call & SMS Block” service via SMS, simply send “act ics ” to 420
Q2. How can I subscribe to “Call & SMS Block” service via IVR?
To subscribe to “Call & SMS Block” service via IVR, simply dial 420 and after selecting the language, opt for first option and then press 1.
Q3. How can I unsubscribe “Call & SMS Block” service via SMS?

To unsubscribe to “Call & SMS Block” service via SMS, simply send “deact ics”to 420

Q4. How can I unsubscribe to “Call & SMS Block” service via IVR?
To unsubscribe to “Call & SMS Block” service via IVR, simply dial 420 and after selecting the language, opt for first option and then press 2
Q5. How can I add number in blacklist via SMS?
To add number in black list via SMS, simply send “Add nb <03xxxxxxxxx>” to 420
Q6. How can I add number in blacklist via IVR?
To add number in blacklist via IVR, after selecting the language, follow the below given steps:
Press 2to manage ICS service
  1. Again press 2 to get in Number Management menu
  2. then to add number press 1
  3. to add number in black list press 2, and follow the instructions.
Q7. How can I add number in whitelist via SMS?
To add number in whitelist via SMS, simply send “add wb <03xxxxxxxxx>” to 420
Q8. How can I add number in whitelist via IVR?
To add number in whitelist via IVR, after selecting the language, follow the below given steps:
Press 2to manage ICS service
  1. Again press 2 to get in Number Management
  2. then to add number press 1
  3. to add number in whitelist press 1,and follow the instructions.
Q9. How can I block the last incoming call via SMS?
To block the last incoming call via SMS, simply send “last block” to 420
Q10. How can I block the last incoming call via IVR?
To add number in whitelist via IVR, after selecting the language, follow the below given steps:
  1. Press 2to manage ICS service
  2. Again press 3 to block the last call
Q11. How many numbers can be added in one list?
20 numbers can be added in each list.
Q12. If the same MSISDN is added in both lists then will it be counted twice?
Yes
Q13. How can I delete a number via SMS?
To delete a number via SMS, simply send “del<03xxxxxxxxx>”to 420
Q14. How can I delete a number viaIVR?
To delete a number via IVR, after selecting the language, follow the below given steps:
  1. Press 2to manage ICS service
  2. Again press 2 to get in Number Management Menu
  3. Then to delete number press 2 and follow the instructions.
Q15. Is it necessary to activate the blacklist for screening incoming calls that are in blacklist?
Yes, it is necessary else blacklist will not block the calls.
Q16. Is it necessary to activate the whitelist for allowing only whitelisted calls to get through your number?
Yes, it is necessary
Q17. What is Screening Mode management?
With screening mode you can switch between following modes as per your choice:
  • Allow ALL (by activating this mode all calls/SMS from all numbers will be allowed)
  • Reject All (by activating this mode all calls/SMS from all numbers will be rejected)
  • Activate Blacklist (by activating this mode calls/SMS from black listed numbers will be blocked)
  • Activate Whitelist (by activating this mode only whitelisted numbers will be able to make calls/SMS)
This facilitates you and you donot need to add and delete the number every time in Black and Whitelist, instead lists are maintained and you only have to activate the desired mode.
Q18. What is Number management?
With number mode you can do the following:
  • Add a number in blacklist
  • Add a number in whitelist
  • Delete a number in blacklist
  • Delete a number in blacklist
  • Query a number and find out the status of the number if it is any of the lists or not
Q19. How can I query a number via SMS?
To query a number via SMS, simply send “enq<03xxxxxxxxx>”to 420
Q20. How can I query a number via IVR?
To query a number via IVR, after selecting the language, follow the below given steps:
  1. Press 2to manage ICS service
  2. Again press 2 to get in Number Management menu
  3. Then press 3 and follow the instructions
Q21. What is “Allow All”?
“”Allow All” mode allows all the incoming calls/SMS irrespective of white/Black lists will be allowed
Q22. What is “Reject All”?
“”Reject All” mode rejects all the incoming calls irrespective of white/Black lists will be rejected
Q23. SMS commands are case- sensitive?
No, SMS commands are not case-sensitive.
Q24. What are SMS Charges?
PKR 1+tax/SMS
Q25. What are IVR Charges?
PKR 0, as an introductory offer after which Rs.2+tax per minute will apply
Q26. What are monthly subscription charges?
Monthly subscription charges are Rs 14.99+tax/month

Sunday, 24 November 2013

Mobilink Station (FAQs and Terms & Conditions)








Mobilink Station (FAQs and Terms & Conditions)
Q1: What is “Mobilink Station”?
Mobilink Station is an IVR based service. Subscribers of this service can listen to the Radio & TV news Channels.
Q2: Can I watch the News visuals as well?
User can only listen to the dialogs, songs and narration of story. No visuals are available for this service.
Q3: Can Mobilink Postpaid subscriber use this service?
Mobilink Station is available for both Pre-paid & Post-paid subscribers.
Q4: How many language options do I have on the “Mobilink Station”?

“Mobilink Station” is available in English & Urdu.

Q5: Will the service be available on international Roaming?
No the service will not be available on International Roaming.
Terms & Conditions
  1. Service is available for both prepaid and postpaid users.
  2. Subscriber on international roaming will not be able to use this service
  3. Bundle is only available for prepaid users
  4. Based on users preference, channel listing (sequence) in the IVR is subject to change
Other Links to this offer
Other Details
Mobilink Station Service